If you do not see a video player, but see a large gray box with a puzzle piece in it...
- Enable the plugin that has been disabled in the message on the right end of the address bar.
If you do not see a video player, see video but hear no sound or hear bad sound, or hear sound but see no video...
- Restart your browser.
- If you are using Internet Explorer, be sure you have the latest Flash Player
from here installed.
- If you are using anything else, get the latest Flash Player plug-in from here.
If the video player is in the wrong place...
- If you are using Windows 7 and Internet Explorer 9, go to Internet Options >
Advanced > and select 'Use software rendering instead of GPU rendering'. Then, close
all of your browser windows, reopen them, and try again.
If the video does not match the sound...
- Pause the video for at least 2 seconds, then start it back.
If you are trying to view on an Android 2.2 or higher phone...
- Get the latest Flash Player app from here.
If you are having trouble hearing...
- Make sure the volume is tuned up on both your computer and the video player.
- Send a message alerting us so that we can adjust it.
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